Prisma Access Service Level Agreements

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As businesses continue to rely on cloud-based services, the importance of reliable network connectivity and security has become a critical factor in achieving success. Prisma Access Service Level Agreements (SLAs) are an essential tool that ensures network performance, security, and availability. Here`s what you need to know about Prisma Access SLAs.

What is Prisma Access?

Prisma Access is a cloud-based security platform that provides businesses with secure access to their data and applications. It`s designed to provide consistent and reliable security, regardless of the location or device used to access it. It`s built on the concept of Zero Trust, which means that every user, device, and application is authenticated and authorized before being granted access.

What are Service Level Agreements (SLAs)?

SLAs are legally binding agreements between service providers and customers that outline the minimum service level that the provider is obligated to deliver. They specify the level of performance, availability, and support that the customer can expect to receive. SLAs help establish a clear understanding of the service provider`s responsibilities and give the customer confidence that their needs will be met.

Prisma Access SLAs

Prisma Access SLAs guarantee that the platform will provide 99.99% availability and will respond to any security incidents within 30 minutes. This means that businesses can trust that the platform will always be accessible and secure.

The SLAs also specify the support channel that customers can use to report incidents, such as email or phone. It outlines the response time for each type of incident and the escalation procedures if the incident is not resolved within the specified time frame. The SLAs also detail the compensation that will be offered if the service provider fails to meet the agreed-upon level of service. Compensation can take the form of credits towards future service or refunds, depending on the severity and impact of the incident.

Importance of Prisma Access SLAs

Prisma Access SLAs are vital to ensure that businesses have consistent access to their data and applications, and that their security is not compromised. SLAs give customers peace of mind that their service provider is committed to delivering reliable service and that they will be compensated if they fail to meet their obligations. SLAs can also help businesses plan and budget for their IT expenses, knowing that they can rely on the service provider to deliver the agreed-upon level of service.

Conclusion

Prisma Access SLAs provide businesses with a clear understanding of the service that they can expect to receive from the platform. They guarantee 99.99% availability and response times within 30 minutes for security incidents. Knowing that they have a reliable and secure service provider is essential for businesses looking to maintain productivity and protect their data and applications. Prisma Access SLAs provide this confidence and assurance.